Foreign residents in Japan need specific documents to contract with Rakuten Mobile. This article explains the required documents and the procedure in detail.

You can verify documents at the store or upload document images online

1. Document Verification at Store: When applying at the store, please prepare one of the identification documents listed below and bring the original. Copies are not accepted.
2. Document Image Upload Verification: When applying online, please prepare one of the identification documents listed below and upload the captured image.

List of Identification Documents

Foreign customers need one of the following documents to contract with Rakuten Mobile.

1. Residence Card: The most important identification document for foreign residents in Japan. When uploading documents, you need to upload both the front and back of the residence card. Ensure that the name, address, and date of birth match the application details, it is within the validity period, the address is listed, and the photo is visible.
2. Special Permanent Resident Certificate: Ensure that the name, address, and date of birth match the application details, it is within the validity period, the address is listed, and the photo is visible.
3. Diplomat Identification Certificate (Address proof required): If the address is listed on the document, address proof is not required. Ensure that the name, address, and date of birth match the application details, and it is within the validity period. When verifying by upload, supplementary documents are required, so please upload the same diplomat identification certificate image in the supplementary document field.

Procedure Flow

The contract procedure for Rakuten Mobile can be done both online and at the store. Below is a general procedure flow. For more specific details, click “here“.

Online Procedure:

1. Access Rakuten Mobile’s official website and select the contract plan.
2. Enter necessary information.
3. Upload required documents (Residence Card, Special Permanent Resident Certificate, Diplomat Identification Certificate).
4. Enter payment information (credit card or bank account).
5. Confirm and complete the application. If approved, the SIM card or eSIM QR code will be mailed.

Store Procedure

1. Visit the nearest Rakuten Mobile store and prepare necessary documents in advance and visit the store.
2. Inform the staff of your desire to contract.
3. Present necessary documents (Residence Card, Special Permanent Resident Certificate, Diplomat Identification Certificate).
4. Provide payment information (credit card or bank account).
5. Confirm contract details and complete the application. You can receive the SIM card on the spot.

Points to Note

1. Confirm the residence period on the residence card meets the contract period. Short-term stays may make contracting difficult.
2. Rakuten Mobile procedures are generally conducted in Japanese. If you are not confident in Japanese, it is recommended to bring a Japanese-speaking friend or interpreter.

Summary

Foreign residents in Japan need documents such as a residence card, passport, and address proof to contract with Rakuten Mobile. Procedures can be done both online and at the store, and understanding each procedure flow is important. Prepare necessary documents in advance for a smooth contract process. For detailed information and the latest procedures, check Rakuten Mobile’s official website.

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