For foreigners living in Japan, “smartphone contract cancellation procedures” become necessary when returning home or moving.

With Rakuten Mobile, unlike other companies, you don’t need to go to a store; you can complete the cancellation via app, with no fees.

✅ Cancellation Completed via App

Rakuten Mobile cancellation can be processed through the official app, “my Rakuten Mobile.”

Since there’s no need to specially go to a store, you can easily cancel even just before returning to your home country.

Procedure Flow:

1. Open the “my Rakuten Mobile” app
2. Select “Contract Plan” from the menu
3. Select “Other Procedures”
4. Tap the “Cancel” button
5. Check the details on the confirmation screen and confirm cancellation

The procedure is now complete. It takes only a few minutes.

---

💰 Zero Cancellation Fees

Rakuten Mobile does not have “cancellation fees” or “penalty fees” that are common with other companies.

This provides peace of mind for short-term foreign residents or those who plan to return home.

⚠️ Note:

If you cancel within one year of starting service, an administrative fee of up to $1,078$ yen (tax included) will be incurred.

---

🌍 What to do before returning home

When canceling, also check the following:

• Whether any Rakuten Points remain (they might be difficult to use after leaving Japan)
• Whether the credit card/bank account used for the contract is still valid
• If using eSIM, be aware that data will be erased upon cancellation

---

🔑 Summary

• Cancellation completed via app in just a few minutes
• No fees or penalties (only note for cancellation within 1 year)
• No need to go to a store, peace of mind even before returning home

👉 For foreign residents in Japan, Rakuten Mobile is a carrier that offers simple procedures for both contracting and canceling.

Related Articles