For foreigners starting a new life in Japan, a mobile phone contract is essential, yet it can sometimes feel like a complicated process. Language barriers, procedural complexities, and the question of where to contract can often be significant hurdles in the startup phase of a new life. Rakuten Mobile addresses these concerns for foreigners by offering flexible contracting methods, both online and in-store, to ensure a smoother and more secure experience. You can choose the optimal method to start using Rakuten Mobile services, tailored to your lifestyle and situation.

Challenges Foreigners Face During Contracting

• Difficulty in gathering information: It can be challenging to gather information in Japanese about which plan is best, what documents are needed, etc.
• Language barrier: There can be anxiety about communicating in Japanese during contract procedures or when asking questions.
• Procedural complexity: Unfamiliarity with Japan’s unique contracting culture and online procedure methods can be confusing.
• Hurdles of visiting stores: Being unfamiliar with Japanese geography can make it difficult to find store locations or visit during business hours.

Rakuten Mobile understands these challenges and expands options for foreigners to contract in a way that “suits them.”

Contracting Methods Tailored to Your Style

Rakuten Mobile primarily offers two ways to contract:

1. Easy Online Contracting (24/7 from home)
   • Advantages:
     • Available 24/7: You can proceed with the procedures at your convenience, from home or a cafe, any time you like. No need to worry about store business hours or holidays.
     • Overcome language barriers: You can take your time to understand and input contract details at your own pace, utilizing translation tools. Multilingual websites are also available.
     • No waiting time: You can complete the procedures smoothly without worrying about waiting in line at a store.
     • Abundant campaigns: Often, online-exclusive campaigns and benefits are available, potentially allowing you to contract more advantageously.
     • Home delivery: SIM cards and devices are delivered to your home, saving you the trouble of picking them up at a store.
   • Recommended for those who:
     • Are anxious about communicating in Japanese.
     • Are busy during the day and don’t have time to visit a store.
     • Want to review information thoroughly at their own pace.
     • Want to take advantage of advantageous online-exclusive campaigns.
2. Contracting with Secure Support In-Store (handled by expert staff)
   • Advantages:
     • Polite face-to-face explanations: Expert staff provide detailed explanations tailored to each individual regarding plan details, fees, and procedural steps. Any unclear points or questions can be asked and resolved on the spot.
     • Presence of multilingual staff: Some Rakuten Mobile shops have staff who can speak English and other languages. You can consult with peace of mind without feeling a language barrier.
     • Device operation support: Expert staff can assist with initial device setup and data migration, providing reassurance for those unfamiliar with smartphone operation.
     • Immediate SIM card issuance and activation: By contracting in-store, you can receive your SIM card and complete activation immediately, allowing you to start using your smartphone right after contracting.
     • Consultation window for difficulties: Even after contracting, you can easily drop by a store to consult if you encounter any problems.
   • Recommended for those who:
     • Are anxious about communicating in Japanese but want face-to-face explanations.
     • Are not confident with smartphone operation or settings.
     • Want to ask detailed questions about contract content.
     • Want to start using their smartphone immediately after contracting.

“Peace of Mind” Remains the Same Regardless of Contracting Method

Whether you contract online or in-store, Rakuten Mobile’s comprehensive services and support remain consistent.

• Easy contract with Residence Card: With your Residence Card, the most important identification document for foreigners, you can proceed with contract procedures as smoothly as a Japanese national.
• Multilingual support: Even after contracting, English-speaking customer support is available via phone or chat. The official website’s FAQ is also provided in multiple languages.
• Simple pricing plan: The “Rakuten Saikyo Plan” is a straightforward single plan, so there’s no need to worry about complex pricing structures.
• Rakuten Ecosystem integration: Linked with various Rakuten Group services such as earning and using Rakuten Points, making your entire life in Japan more economical and convenient.

Conclusion

Contracting a smartphone in Japan is a big step for foreigners. Rakuten Mobile offers two flexible contracting methods, online and in-store, to make this step smoother and more secure. Whether you are anxious about gathering information in Japanese or prefer a detailed face-to-face consultation, choose the optimal method that suits your needs and start your comfortable smartphone life with Rakuten Mobile. Rakuten Mobile is fully committed to supporting you in making your new life in Japan more comfortable and fulfilling.

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