💭 The Most Stressful Part of Getting a New Phone? Data Transfer.

Every time you buy a new smartphone, do you worry about questions like:
“Will my LINE chats transfer?” “Will my photos move properly?” “What if I lose my contacts?”

Transferring apps, accounts, passwords, and settings on your own can take a lot of time — and patience.

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💡 With Rakuten Mobile, You Can Leave It All to the “Data Transfer Support” Service

Rakuten Mobile’s Data Transfer Support (One-Shot Support) takes that stress away.

At Rakuten Mobile shops, professional staff will set up your smartphone carefully and securely for you.
This service is available to all Rakuten Mobile subscribers.

You can apply at Rakuten Mobile Shops (excluding some electronics retailers).

Please check our list of support shops before your visit. please note that making a reservation for your visit. 
*Not all electronics retailers offer Data Transfer Support.

Key Features

• Eligible users: Rakuten Mobile subscribers
• Service details: Transfer of photos, contacts, apps, and settings
• Available at: All Rakuten Mobile shops nationwide
• Fee: Pay per use — only when you need it

That means you only pay for the service when you actually need help — no monthly subscriptions required.

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🧩 When Is This Service Useful?

• When you’ve changed devices but aren’t confident doing the setup yourself
• When helping a parent or family member with their new phone
• When you’re worried about transferring LINE or SNS data correctly
• When you started doing it yourself but got stuck halfway

With this service, a staff member assists you in person, so you can check everything together.
The peace of mind of seeing it done properly makes a huge difference.

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🏪 How to Use It — Just 3 Simple Steps

① Find and book a Rakuten Mobile shop

Search for a nearby Rakuten Mobile shop and make a reservation.
👉 Find a shop here

② Visit and ask for “Data Transfer Support”

Tell the staff you’d like help transferring data.
They’ll confirm what you want to move (photos, contacts, etc.) and begin the process.

③ Relax and leave it to them

All you have to do is wait.
When the work is finished, the staff will check everything with you —
so your phone is ready to use immediately.

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💰 Pay Only When You Need It

The Data Transfer Support service is a one-shot (single-use) type.
There’s no monthly fee — you simply pay when you use it.

For example:

• When you upgrade your phone once a year
• When a family member buys a new device
• When you need help after a setup issue

It’s a flexible and cost-efficient way to get professional help only when necessary.

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🤝 Reliable Support, Anytime You Need It

At Rakuten Mobile shops, you can also get help with:
basic settings, app installations, email setup, and more.

Whether you’re wondering “How do I back up my data?” or “What does this setting mean?”,
staff will walk you through it step by step.

They’re used to assisting beginners — you’ll find the explanations easy to follow and the atmosphere friendly.

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🌈 Summary — Don’t Struggle Alone, Just Ask for Help

Yes, you can do data transfer yourself.
But it can take hours — and there’s always a small risk of losing something important.

Instead of stressing out, let a professional handle it when you need to.
That’s what Rakuten Mobile’s “Data Transfer Support” is for.

• In-store, face-to-face assistance
• Pay per use — no subscriptions
• Feel free to consult even for small questions

If you want to start using your new smartphone without frustration,
this service is your shortcut to a smoother experience.

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