Overview

Rakuten Mobile offers a variety of smartphones and devices to meet diverse needs. This article provides a detailed explanation of the main devices available from Rakuten Mobile. It also covers how to purchase devices, handle initial defects, and repair services, giving a comprehensive view of Rakuten Mobile’s services.

Rakuten Mobile Devices

Rakuten Mobile offers a wide range of devices, from the latest smartphones to high-performance gadgets. Below are the main devices and their features.

1. Smartphones

• iPhones: Rakuten Mobile offers iPhones from iPhone SE (3rd generation) to iPhone 15 Pro Max.
  • Starting from September 20, 2024, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, and iPhone 16 Pro Max will also be available.
• Android: Rakuten Mobile offers a variety of products including Xperia, Galaxy, AQUOS, and OPPO to meet customer needs.

2. High-Performance Devices

Rakuten Mobile also offers high-performance devices such as:

• Rakuten WiFi Pocket
• AirPods
• AirTag

Handling Initial Defects

For products with initial defects:

• They can be exchanged if reported to Rakuten Mobile within 14 days of delivery.
• For issues beyond this period, please contact the device manufacturer.

Repair Services

• Customers who have subscribed to “Smartphone Exchange Guarantee Plus Office” can exchange for the same model.
• Non-subscribers should contact the respective device manufacturers.

Device Compatibility Check

To check if your device is compatible with Rakuten Mobile’s network, please refer to Rakuten Mobile’s official website.

Manufacturer Contact Information

For exchanges due to initial defects, please contact the respective manufacturer’s inquiry window.

Summary

We have provided comprehensive information about Rakuten Mobile’s devices. We hope this helps readers understand Rakuten Mobile’s services better and serves as a reference when choosing the best device.

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