Peace of Mind Before You Sign Up: Rakuten Mobile’s Cancellation Process Is Surprisingly Simple – Rakuten Mobile Guide | Save Money with Employee Referral Campaign, Affordable Mobile Plans, and SIM Card Tips

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Some people may feel uneasy, thinking, “I’d like to try Rakuten Mobile, but I’ll be in trouble if cancelling is a hassle…”

In fact, Rakuten Mobile cancellation is generally completed online through my Rakuten Mobile (web) or the app, and the process is straightforward. As a reassurance before you sign up, here’s a clear overview of the key points and how to cancel.

➤ Done Online! Simple Cancellation Steps

You can cancel via the “my Rakuten Mobile” website or the app—there’s no need to visit a store or make a phone call. Just follow the on-screen instructions, confirm the details, and complete identity verification; it typically takes only a few minutes.

1．Log in to “my Rakuten Mobile”

2．Open [Contract Plan]

3．Tap [Go to Various Procedures] in the “Other Procedures“ section.

4．Tap on [Cancel] in the “Cancellation Procedure“ section.

5．Review the notes and answer the questionnaire

6．Verify your identity (e.g., with a one-time password)

7．Review the details one last time and complete the cancellation (also check the confirmation email)

Note: If you want to keep your phone number and transfer it to another carrier, you’ll need to complete an MNP transfer (number port-out) procedure instead of simply “cancelling.”

➤ What to Check Beforehand

To ensure everything goes smoothly, confirm the following beforehand:

✅If you want to keep your number, use MNP: Also check whether your new carrier supports MNP One-Stop

✅Device payments: If you’re paying in installments, you’ll continue to be billed for the remaining balance even after cancellation

✅Backups: Transfer/backup your photos, contacts, LINE data, etc., in advance

✅Login access: Make sure you can access my Rakuten Mobile (can receive SMS / have email access)

✅Using eSIM: After cancellation, you may need to delete the eSIM profile on your device

➤ Important Notes

The cancellation procedure itself is easy, but there are key points to understand in advance—such as how charges are handled and whether fees apply. To avoid issues like “I got billed more than I expected…,” check the following:

👉Charges for the cancellation month are not prorated; the fee is based on the amount of data used that month (be mindful of timing)

👉In principle, there’s no cancellation fee, but depending on when you signed up and your usage status, a cancellation administrative fee may apply

👉Some options/add-on services may need to be cancelled separately—review your contract details to ensure nothing unnecessary remains

👉In general, you don’t need to return the SIM card. If you dispose of an unused SIM, cut it with scissors, etc., and discard it safely

Summary

Cancelling Rakuten Mobile can be completed online through my Rakuten Mobile / the app, and the steps are simple. If you confirm in advance whether you need MNP, any remaining device payments, backups, and option subscriptions, you can proceed without confusion. Knowing the “exit” before you sign up makes it much easier to try Rakuten Mobile with confidence.