Mobile”” within the Rakuten Link app. Includes notes and required documents for each type of change.

Many Rakuten Mobile users may be wondering things like “”My address changed after moving,”” “”I want to change my name or transfer the contract,”” or “”I want to check my current contract details or plan.””

With Rakuten Mobile, most procedures for checking contract information and making various changes can be completed easily online through “”my Rakuten Mobile”” in the Rakuten Link app you use every day.

In this article, we will explain clearly how to check your contract details, how to make changes for each item (address, email address, name change, etc.), and important things to keep in mind.

---

1. Check Your Contract Details and Registered Information in “”my Rakuten Mobile””!

You can instantly check the plan you are currently subscribed to and your registered information by accessing “”my Rakuten Mobile”” via the Rakuten Link app.

Main items you can check

• Contract holder information (name, date of birth, contract address, billing address)
• Contract details (Rakuten Mobile ID, contract plan, SIM type, phone number)
• Payment information (registered credit card / bank account transfer details)
• Download contract documents (copy of your contract data at the time of signing)

Steps to check (access via Rakuten Link app)

1. Open the “”Rakuten Link”” app on your smartphone.
2. Tap the “”my Rakuten Mobile”” icon (or My Page menu) within the app.
3. The screen will automatically switch to “”my Rakuten Mobile”” — select “”Contract Plan”” or “”Contract Holder Information””.
4. Your registered information will be displayed on screen. If you need detailed contract documents, you can download a PDF from “”Download Contract Details””.

---

2. List of Procedures for Changing Contract Details / Registered Information (by item)

Procedures for changing registered information vary by item — some can be completed online immediately, while others require document submission.

① Address Change (e.g., after moving)

If your address has changed due to moving, please update it promptly.

• How to proceed: In the Rakuten Link app, go to “”my Rakuten Mobile”” > “”Contract Holder Information”” > tap “”Change”” next to the address field and enter your new address.
• Note: If you change your address immediately before purchasing a product or reissuing a SIM card, identity verification documents may be required.

② Check / Change Email Address

This is for changing the email address where you receive important notifications and billing notices from Rakuten Mobile.

• How to proceed: On the “”Contract Holder Information”” screen in “”my Rakuten Mobile””, select “”Registered Email Address”” to make changes.
• Tip: Your Rakuten Mobile email address may be set separately from the email address registered with your Rakuten membership account, so make sure to set an address you can reliably access.

③ Name Change (due to marriage, divorce, etc.)

This procedure is for when your surname or given name has changed due to marriage, divorce, or other reasons.

• How to proceed: Submit a name change application from “”my Rakuten Mobile””.
• Required documents: You will need to upload an identity verification document showing your new name (such as a driver’s license, My Number Card, or Residence Card / Zairyu Card).

④ Contract Holder Change (Transfer / Succession)

This covers “”transfer”” — changing the contract to a family member or third party — and “”succession”” — when the contract holder has passed away.

• Transfer (if transferring to someone else): Apply for the transfer procedure from “”my Rakuten Mobile””, and the recipient (new contract holder) will complete identity verification and payment information setup. ※A transfer fee may apply.
• Succession (in case of death): Family members or legal heirs must complete the succession procedure through a dedicated contact or application form.

---

3. Basic Steps for Changing Registered Information

Here is the general flow for completing procedures from your smartphone.

1. Launch the Rakuten Link app
   Open “”Rakuten Link””, the call app you use every day.
2. Tap “”my Rakuten Mobile”” within the app
   Proceed to the My Page (my Rakuten Mobile) screen.
3. Select “”Contract Holder Information”” or “”Contract Plan””
   Open the page corresponding to the item you want to change.
4. Tap “”Change”” next to the item you want to update
   Select the button next to your address, email address, payment method, etc.
5. Enter and confirm the new information to complete
   Follow the on-screen instructions and submit — the changes will take effect immediately.
   

Related Articles