Rakuten Mobile considers swift response and support for disaster-affected areas as a crucial mission. Below, we introduce the specific support programs, examples, and training and agreements provided by Rakuten Mobile.

Details of Support Programs

1. Free SIM Card Reissue In the event of a disaster, if a SIM card is lost, Rakuten Mobile waives the reissue fee. This helps affected individuals quickly secure communication means.
2. Waiver of Monthly Usage Fees For specific disasters, Rakuten Mobile implements measures to waive monthly usage fees for users residing in affected areas for a certain period. For example, during the Noto Peninsula Earthquake in 2024, users in the affected area had their usage fees waived from January to March.
3. Communication Support at Evacuation Centers In response to requests from local governments and disaster recovery agencies, Rakuten Mobile lends satellite phones, smartphones, Wi-Fi routers, and multi-chargers to evacuation centers. This allows evacuees to connect to Wi-Fi and charge their devices for free.
4. Early Recovery Response In the event of a disaster, Rakuten Mobile’s BCP (Business Continuity Plan) Management Headquarters takes the lead in maintaining and quickly restoring communication services. They respond swiftly to disasters such as earthquakes, tsunamis, and typhoons to ensure communication infrastructure in affected areas.
5. Extension of Payment Deadlines For users facing economic difficulties due to disasters, measures are taken to extend the payment deadlines for past usage fees.

Examples of Support

1. Noto Peninsula Earthquake in 2024 During the Noto Peninsula Earthquake in 2024, Rakuten Mobile extended the payment deadlines for overdue charges before December 2023 for users residing in the affected areas until the end of May. Additionally, monthly usage fees from January to March 2024 were waived. Furthermore, free Wi-Fi access was provided at evacuation centers to ensure communication means.
2. Heavy Rain in November 2024 For customers affected by the heavy rain in November 2024, Rakuten Mobile waived the reissue fees for SIM cards and provided Wi-Fi routers at evacuation centers.

Training and Agreements

1. Training Rakuten Mobile regularly conducts disaster response training to improve employees’ skills for swift and accurate response during disasters. The training simulates actual disaster scenarios, including procedures for restoring communication infrastructure and support activities at evacuation centers. This practical experience enhances employees’ ability to respond effectively in emergencies.
2. Agreements Rakuten Mobile has agreements with local governments and disaster recovery agencies to strengthen cooperation during disasters. These agreements enable swift initiation of support activities and aim for the early restoration of communication infrastructure in affected areas. The agreements include providing communication equipment and technical support during emergencies and establishing communication environments at evacuation centers, ensuring residents in affected areas can use communication means with peace of mind.

Summary

Rakuten Mobile will continue to strive to provide an environment where customers can use communication services with peace of mind, even during disasters.

Related Articles