Rakuten Mobile conducted a survey of approximately 90,000 users at the end of 2024 to gather real feedback from its users. The survey covered topics such as user satisfaction, reductions in mobile fees, and network connectivity, and the results were compiled into a “Report Card.” This article provides an overview of the survey results.

Q1: Are you glad you switched to Rakuten Mobile?

Approximately 90% of respondents answered that they are glad they switched.

Among the responses, three points received particularly high praise:

1. Better connectivity
2. Cost savings on fees
3. Changes in daily life

Q2: Has connectivity improved compared to before?

Approximately 80% of respondents felt an improvement in communication quality compared to when they first signed up.

Q3: How has your smartphone bill changed?

Approximately 90% of those who switched from the other three major carriers answered that their costs became more affordable compared to before switching.

Q4: How has your daily life changed after switching?

Approximately 50% of respondents said they no longer worry about their mobile phone bills.

Q5: How satisfied are you with Rakuten Mobile?

The overall satisfaction rate for Rakuten Mobile is approximately 80%.

About the survey

• Survey Organizer: Rakuten Mobile, Inc.
• Survey Period: December 16, 2024 – December 23, 2024
• Number of Respondents: 88,108 (Survey sent to Rakuten Mobile subscribers)

The comprehensive survey results are provided below in Japanese.

https://network.mobile.rakuten.co.jp/ad/reportcard

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